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CONDITIONS SALE AND RETURNS

1. Object, Company Identity and Contact Information.

1.1 These General Conditions of Sale are intended to regulate the relationship between LA PLANETA COMALATS SL. (hereinafter (CELLER COMALATS), a commercial entity of Spanish nationality, domiciled in C/ MAJOR, 40 L'AMETLLA DE SEGARRA 25217 and N.I.F. B256804552. Applicability of the General Terms and Conditions of Sale

2.1 Each order placed with CELLER COMALATS over the Internet will be governed by these General Conditions of Sale. By placing an order, the Customer acknowledges that he has read, understood and accepted, without reservation, these General Conditions of Sale, so we remind him of the desirability of reading them in detail.

2.2 CELLER COMALATS reserves the right to modify these General Conditions of Sale, by publishing on this same page an updated version of them, which will be applicable to all orders placed later at the time CELLER COMALATS publishes the new version of its General Conditions of Sale on the website.

3. Orders

3.1 When placing an order through this website, the Customer makes a request to purchase the products he has selected under these General Conditions of Sale.

3.2  Orders will be subject to a minimum amount, as established so as not to incur shipping costs, but the surcharge will be applied according to the current rate.

3.3 The products are offered on this website within the limits of the quantities available. In the event that your order exceeds stock, you will be informed immediately of this.

4. Order Confirmations

4.1 With the acceptance of these General Conditions of Sale, orders placed over the Internet and confirmed by CELLER COMALATS shall constitute a binding and fully effective contract between the parties.

4.2 CELLER COMALATS reserves the right to refuse orders, for reasons of force majeure or in case of non-payment.

4.3 The information recorded by CELLER COMALATS constitutes absolute proof of the order and the entire transaction. The information recorded by the payment system constitutes absolute proof of financial transactions.

4.4 If the contracted product is not available, the Customer, who will be informed of the amount paid within fourteen (14) calendar days of such communication, will be informed immediately.

4.5 In relation to the provisions of the previous point, CELLER COMALATS may offer without price an increase in price a product of similar characteristics having the same or higher quality. In this case, the Customer may also exercise his rights of withdrawal and resolution in the same terms as if it were the originally required good.

5. Prices

5.1 The prices to be paid for the items requested by the Customer are those displayed on this website at the time the Customer places his order, and detailed in the confirmation thereof, including VAT or any other applicable tax, shipping costs or any other.

5.2 The charge corresponding to the shipping costs will be invoiced based on the rates indicated on this website at the time the Customer places his order, calculated especially according to the size of the order and the method of delivery that the Customer selects, being the Customer duly informed of those amounts before requesting his order.

6. Delivery

6.1 All orders confirmed by CELLER COMALATS will be delivered to the delivery address that the Customer specified when placing his order and in the period of time linked to the service chosen by the Customer and which will be confirmed to him with his order.

6.2 Order deliveries can only be made in the geographic areas specified on this website.

6.3 In the event that the delivery of the order cannot be made for reasons beyond CELLER COMALATS, an attempt will be made to contact the Customer again to agree on a new place and date of delivery. If the delivery cannot be made either, the order will be returned to the warehouses of CELLER COMALATS and from that moment the amounts received by the Customer will be paid in full within fourteen (14) calendar days.

7. Merchandise verification

7.1 We remind you that the Customer is responsible for verifying the quantity, condition and condition of the goods at the time it is delivered to him.

7.2 In the event that you notice any damage to the product or if the goods are incomplete, the Customer may contact and notify CELLER COMALATS within two (2) months of delivery of his/her order. Once it has been certified by CELLER COMALATS that the defect comes from any cause attributable to it, the merchant will replace that goods at no additional cost.

8. Returns

8.1 The Customer may exercise the right of withdrawal and return any non-food product that is not to his liking, within a maximum period of fourteen (14) calendar days, after receipt of the order.

8.2 For the purposes of the above, we remind you that CELLER COMALATS will only accept returns of non-food products when they have not been unsealed from their original packaging for food safety reasons, accompanied by the corresponding proof of purchase.

8.3 CELLER COMALATS will collect the goods subject to withdrawal by the Customer and will bear the costs arising from the return, the Customer must make available to CELLER COMALATS the goods for a maximum period of five (5) calendar days from the communication of the withdrawal.Once the return has been properly communicated by the Customer, CELLER COMALATS will refund the price of the returned goods within fourteen (14) days of the Customer's communication of withdrawal.

8.4 The Customer may request the withdrawal form through the "contact form" of our website, always providing his/her contact email address.

8.5 Under no circumstances shall the exercise of the right of withdrawal for foodstuffs be accepted.

9. Payments

9.1 Purchases made against reimbursement must be paid in cash at the time of delivery of the goods.

9.2 Payments made by bank card will be charged once the Customer receives the confirmation email of his order. Your credit card details will be encrypted for security reasons.

10. Legal guarantee of products

10.1 Products are warranted in accordance with the specific terms and conditions detailed in the product documentation.

10.2 Please refer to this documentation for details on product warranty and on the use, handling and maintenance of products.

10.3 Foodstuffs offered at CELLER COMALATS have successfully passed all the quality controls required by applicable law.

11. After-Sales Service and Complaint and Complaints Care

11.1 CELLER COMALATS invites its Customers to know and read carefully the terms of the after-sales service and commercial guarantees in https://www.comalats.cat before placing their order.

11.2 Also, if the Customer has any problems or queries in relation to the operation, maintenance or after-sales service, he can contact the e-mail address info@comalats.cat, where they will advise and inform him/

11.3 On the other hand, there is a Customer Service and Incident Management Department to which you can go or file your requests, complaints and complaints by various means.CELLER COMALATS offers you the website www.comalats.cat, as well as the email address info@comalats.catCELLER COMALATS is committed to respond within a maximum period of one month to such requests, complaints and complaints.

11.4 The European Commission makes available to consumers a platform for the resolution of online consumer complaints, which it can use as a consumer and which is available at the following link: http://ec.europa.eu/consumers/odr/index_en.htm

12. Language

The language in which the contract between CELLER COMALATS and the Client will be perfected is Catalan.

13. Force Majeure

13.1 CELLER COMALATS guarantees the quality of the products contracted through its website. All rights granted to consumers and users by applicable laws are guaranteed. CELLER COMALATS will make every reasonable effort to fulfil its obligations.

13.2 However, CELLER COMALATS cannot be held liable for delays or failures in delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural disasters or any other situation that may prevent the production, transportation or delivery of the products.

13.3 In the event of delays, CELLER COMALATS will carry out its obligations as soon as reasonably possible, and reserves the right to fill any product remnants among its Customers in a fair and reasonable manner.

14. Code of Conduct

14.1 CELLER COMALATS believes that its business activity and the achievement of its objectives must be achieved in compliance with its commitment to corporate citizenship so it has a Code of Conduct that aims to ensure the values that preside over all our business operations and the commitment to the Law. You can access it by requesting it through our email info@comalats.cat

15. Customer Responsibilities

15.1 The Customer undertakes to make a lawful use of the services and products offered by CELLER COMALATS, without contravening the current legislation, or injuring the rights and interests of third parties.

15.2 The Customer guarantees the veracity and accuracy of the data provided during the purchase, avoiding causing damage to CELLER COMALATS as a result of the imcorrection thereof.

15.3 The Customer agrees to pay the price of the contracted products.

15.4 Failure to comply with any of these Terms of Sale may result in the rejection of the order by CELLER COMALATS without prior notice to the Customer and without giving any right to compensation.

16. Applicable Law and Forum

16.1 These General Conditions of Sale are governed by Spanish law and any conflict or discrepancy in the interpretation or application thereof shall be submitted to the Courts and Tribunals which, where appropriate, provide for the applicable legal legislation in matters of competent jurisdiction, in which they are served, in the case of final consumers, to the place of compliance with the obligation or that of the consumer's domicile.

16.2 In the event that the Client is a company, both parties shall submit, expressly waiding to any other country, to the Courts and Tribunals of Barcelona.

 

 

 

Contact

You can contact us by writing us an email at the info@comalats.cat

info@comlats.cat

 

 

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